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CHANGES TO LIFETIME WARRANTY

Due to the recent closure of our factory, we’ve had to make some tough decisions regarding our warranty. We will honouring our manufacturing warranty until September 1st, 2019, for any products made in Ethiopia. If you notice any defects related to manufacturing or workmanship, please contact us prior to the deadline.

We have done our best to remove the warranty cards from our shoe boxes. If you do receive one, please disregard as the Lifetime Warranty is no longer valid.


Please note:

1) The warranty does not extend to damage caused by improper care, water stains, accidents, normal wear and tear, or negligence.

2) The warranty is voided if you remove any labels or if the product has been tailored or altered in any way.

3) We do not offer a Comfort or Fit Guarantee.


USE YOUR WARRANTY

If you are looking to get in touch with us about a defect covered under this warranty, please email returns@njfjh.com.cn with the following information:

  • The name unde which you have an account
  • Your Oliberté Order ID, if applicable
  • Proof of purchase (i.e. receipt)
  • The style name and colourway of the product
  • A description of the issue
  • Photographs of the defect